Nice Audi AD

Can't wait for my turn...

Where to eat before you reach the Pililia Twisties

Lunch and Rest before the twisties...

Pagsanjan Via Teresa, - Pililia - Lumban

Another Weekend ride de-stressing after a long week... Thank God for the Bikes and the countryside.

The Flying Dragon - Shanghai Part 2

How on earth can you negotiate turns with a full load on this vehicle?




A.K.A "The Flying Dragon" I sure do know what's going to fly should there be any mishap with this thing.

Enroute to Tanay Rizal

From Shanghai let's go to our own backyard, this view is from the top of the highway en route to Tanay Rizal

My wife with her Scooter Triton R4 can definitely negotiate all the hills, twists and turns the road would give her.

This is how we unwind on weekends, de-stressing if you may call it. It calms our nerves. Should you want to got to Laguna, this is an alternate route you can take avoiding the congested roads of Bicutan and Sucat altogether.

Shaghai Night Sky

Night time in Shanghai sure is pretty. If you are going there, try the Ajisen Noodles too. They sure will keep you warm.

Hyatt New Port Beach Ca.

Late Night with Conan, in real time...

The days sure went by so fast. That's the Tilt on your right. Great Shoe!

CUSTOMER FEEDBACKS, MUSIC TO ANY COMPANY'S EARS

Early this morning, I got a letter from our International Partner that a local customer had some issues with one of our products. I instantly realized that this was such a great opportunity to exercise and build our company's name through our customer service.

Any customer feedback, regardless of the nature, whether good or bad should be music to any management's ears. For me, they are like the round tones of Wes Montgomery's guitars heard on a jazz bar beside a pristine lake in the middle of the night. (With an ice cold beer in one hand and my wife on the other. =)

Following are actual correspondences I had with the customer. Thank you sir for contributing to our career.

------------------------------



Dear Mr. -----:

Thanks for your response. It's refreshing to know there are businessmen out there concerned about their customer's feedback/experiences and satisfaction. You are to be commended.

My home address is:

-------------------------
-------------------------
-------------------------

As to the shoes: ----------- - not knowing what kind of response I was going to get, I went ahead and had a shoe repariman look at it... Turns out the problem was that your manufacturing crew didn't put enough adhesive for the sole attachments. My repairman just fixed it perfectly with enough rubber cement. He even managed to re-attached the ---- logo at the bottom of the heel perfectly. He did tell me to let it dry completely before wearing it. So I now have it sitting turned over on a platform out in the yard so the sole would be exposed directly to sunlight - to speed up the drying process. Hopefully, I should be able to wear it in a day or two.

I would appreciate it very much if you're still sending a replacement and i will go ahead and ship what I have as soon as I get the replacement. You said it's a higher model... before you do anything, please send me a photo of it... as I am very particular of it's color and style. I chose this -------------- because of it's simplicity and muted colors.You said you're leaving Oct. 8th for the states.. with this situation, I may not be able to send you the shoes in time... and it won't look like the foto i sent you because it has been repaired. I would suggest that you use the photo i sent to show to the ------ management in the states. Am sure you will show them my emails, as well.

I am 5 feet 6.5 inches tall, weigh about 169 lbs and my shoe size for the ----- is 9 (US).

Again, I am very pleased with your reponse and I thank you.

Best,

L-- M-------c

----- Original Message -----

Sent: Wednesday, October 03, 2007 9:06 AM

Subject: Our Sincerest Apologies

Dear Mr. M------c,

We would like to apologize for what happened to your -------------.
We will be more than happy to assist you in resolving this matter.

Could you please send us your home address complete with Zip
Code so we could send you your replacement unit? We shall be
replacing it with a higher model. May we please have your
Feet and Body Size too?

I am ordering that all our ------------ be pulled out in the market
in order to avoid any similar incidents from occurring. Your feedback
was instrumental in helping our company provide better customer
service.

Following is our DHL Shipper number. May we please request
that your unit be sent to us so we could present it to the US when I
Visit them on the 8th of October 2007. Please inform the DHL
personnel to charge us for the shipping.

---------------------
---------------------

Again, thank you for your kind understanding and we hope to get
your residence address so we could facilitate the replacement.


Sincerely,

--
JC B. Borbe

The King Of Marbel

This guy is one of a kind. You'll never get bored when Mr. Ong is around, his stories are so funny you have to be prepared to catch all of them as he delivers them with such great ease and timing you would think he was a professional stand up comic.

Handling more than a couple of thousand employees one can't help but marvel at this King of Marbel. How does he do it? Is there any pill one can take to handle such a massive task? (Hallelujah!)

A father of five and husband of one (chuckles!) this guy still finds time to hang out with his suppliers.

Great Job Mr. Ong! More Power to you and your Team!